Although many secondary schools re-open this week after the summer holidays, thousands of families have not yet received their annual school bus ticket. Over 115,000 such tickets are issued every year. Parents who submitted the required medical card details by 1st August will receive temporary tickets by email while they wait on their full yearly transport ticket. Bus Eireann have also said in their statement (details below) that proof of payment will be accepted will be accepted on buses for the first few days until this Friday.

The delay in the issuing of tickets appears to have arisen as a result of software being used for a new centralised system to register tickets on line. An extract from the Company statement on the matter is set out below.

"School Transport tickets are being issued and will be posted over the coming days once payment or medical card details have been processed.
If you submitted payment/medical card details before the closing date of 1 August, you will be issued with a ticket or a temporary ticket (via email or post depending on how you made payment) to enable your child/children to avail of the service.

Late payments received after the closing date will be processed in due course and tickets will be issued where seats remain available.
Due to a delay in the issuing of some tickets for families, evidence of payment will be accepted for the opening days of the new school year, until Friday, 29 August 2014.  (All school transport tickets are issued subject to service availability and the conditions of the Department of Education & Skills School Transport Schemes.)
The closing date for School Transport Payments was 1 August 2014.

The temporary helpline 1800 945 945 for those having online technical issues with school transport payments will remain open this week from 0900 to 2000. Please call your local school transport office for any non-technical queries, and if phone lines are busy you can submit your enquiry by email instead."

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