According to the Irish Examiner at the weekend, reports are coming in that online purchases from Bus Eireann website is causing major issues for parents trying to buy school bus tickets for their children.

Bus Eireann, which provides bus places for more than 116,000 children, have updated their online purchasing software on their site which is causing browser problems. They state on their site :

“This new software requires compatible browsers and we ask customers to use Google Chrome, Firefox, Safari or Internet Explorer Version 9 or higher, which can be downloaded free of charge. There are some issues with the site, which we have identified as being related to the type of browser used.”

But because of technical problems, parents have not been able to access the site which has caused a deluge of phone calls to their offices, making it difficult to get through.

According to the Examiner: ‘A company spokeswoman said families were struggling with the upgraded system and, based on feedback over recent weeks, it is working to change some wording to help guide them through the system correctly.’.
“Families are encouraged to submit their query by email, if they cannot get through to their local Bus Éireann office, and they will be contacted by a member of staff who will assist them with their query. Bus Éireann regrets this inconvenience.”

Department of Education said that online payment levels are being monitored and the situation will be reviewed closer to next Friday’s deadline.

Comments